Business Policies

MAKING A PURCHASE

Secure purchasing with Visa^®, MasterCard^®, American Express^® and Discover^®.

The merchant name listed on your card statement will be “Cause & Effect.”

For your security, we accept ONLY online credit card payment orders. We do not accept verbal, mail, email, or phone orders.

• Credit cards may be Visa, MasterCard, Discover, or American Express; and held by a company, institution or individual.
• Online card acceptance approval is a secure bank-to-bank transaction.
• Debit, gift, and some pre-paid credit cards may be declined by the online banking system. Please use another card if this occurs.
• We do not offer non-profit or educational discounts.
• All orders are U.S. dollars.
• Prices are subject to change without notice.
• Orders are electronically approved and payment collected when a customer submits an order for processing.

ORDER FULFILLMENT

• Orders received during business hours (9 a.m. – 5 p.m. Central Time Monday-Friday excluding U.S. holidays) are typically processed and fulfilled by Customer Service Representatives within 24 hours.
• Orders for EPIC credits are typically processed and credits transferred within 24 hours during business hours.
• Orders received after hours, on weekends and U.S. holidays are typically processed and fulfilled within 24-48 hours.
• Online products are delivered via email. The email includes a unique coded link to your assessment. You are responsible for software and computer knowledge, capability, and compatibility, including (but not limited to) appropriate ISP and email accounts, for electronic, email, and online reports and products.

REFUNDS

• Orders cannot be canceled or changed once they are placed.
• All refunds must be requested within 14 days of purchase.
• The Team Builder Foundations Program may only be refunded prior to assessment code use. Completed assessments, profiles and reports will not be reset or refunded.
• The Team Builder Facilitation Program is eligible for a partial refund. Since the facilitation kit is immediately downloadable, that portion of the program is NOT eligible for a refund. The remainder of the program may only be refunded prior to assessment code use. Completed assessments, profiles and reports will NOT be reset or refunded.
• The Team Builder Deep Dive Program is eligible for a partial refund. Since the facilitation kit is immediately downloadable, that portion of the program is NOT eligible for a refund. The remainder of the program may only be refunded prior to assessment code use. Completed assessments, profiles and reports will NOT be reset or refunded.
• The Lead From Within Program may only be refunded prior to assessment code use. Completed assessment, profile and report will not be reset or refunded.
• Customer Service Representatives do not see credit card numbers and are unable to alter orders because they are bank-to-bank transactions. If you make an order error, please contact us immediately.
• We will promptly correct any errors that we make at no expense to you.